average handling time 예문

• You have to divide this by the average handle time to determine an average call volume per day.
• :: The most important determinants of daily call volume per agent are 1 ) Average handle time ( AHT ) 2 ) Amount of time in the " productive mode " where they are available to accept inbound calls ( versus team meetings, coaching etc . ) and 3 ) occupancy or, inversely, the average amount productive of time not spent on calls per day ( which depends on call volume ).